I've been in Service/Sales for almost all of my working life. I thunk it's safe to say that I have seen my fair share of service...good and bad! Today Katrina Smith and the rest of the Service Dept at Jim Thompson Chrysler Dodge Jeep blew me away with their outstanding Service!!!!! I just paid a $1900 repair bill, and left feeling SUPER happy with the service that I received from start to finish. Special thanks to Matt (mechanic) for looking out for me as well. JTCD...your Service Dept just gained you a customer!!! Rating...5 out of 5!!!