Staff were polite and friendly. Appointment was early in the morning and service department was ready and accomplished the task efficiently in less time than quoted. They made sure I understood how to operate the new device but made it clear that if there were any questions / concerns I could come in and clarify. Also they checked an unrelated concern I had identified and as a result put my mind at ease. So far I have been pleased with any interactions I have had with the service dept. at Palladio Mazda!