Overall, our experience was positive. Mike went out of his way to ensure we got the vehicle we were looking for. We traded in our 2015 Equinox for a 2019 Equinox and we decided to lease the new vehicle. Mike gave us the lease price on the Friday we met with him and told him we would like the weekend to think about it. We put a deposit down on the vehicle and went back on Monday to say yes we would like to lease the vehicle. It was only then that we learned about gap insurance and in order to have our entire vehicle under warranty for the 4th year of the lease, we would need to buy gap insurance which increased our monthly payment by $62. We were not happy about this because we should have been given this information on Friday as part of the whole cost to consider. Other than this, we have been satisfied with Murray's customer service.