I had my first oil change at Palladino Honda last week and it was a great experience from a-z. I appreciated the reminder phone call/email I received the day before my appointment. Upon entering Honda Amy greeted me with a smile and everything was quick. I waited at the dealership and enjoyed a complimentary beverage as other staff continued to stop by and ensure I was happy. Once my oil change was complete I received a phone call and was on my way. Overall 10/10 experience.