My service advisor Natashia was faced with a difficult set of circumstances involving availability of parts for the scheduled service for my GL. She kept me updated and worked diligently at minimizing the inconvenience of a longer than expected delay of the return of my vehicle. She showed excellent grace under pressure and all was resolved to my satisfaction in the end. She is an excellent addition to the team and with Sylvia mentoring her at the service desk she will soon excel in the position. i look forward to working with her again.