picked my car up at the end of the day (5:20pm) the day of the big ice storm. My car was sitting outside all day and had a thick coating of ice on it. As I was scraping the ice, a service person named Patrick saw me from inside, came outside and offered to complete the ice removal. He asked me to go ahead and wait inside while he completely removed all of the ice off my car, then came inside, handed me my keys and thanked me for being a loyal Nurse customer. That was service above and beyond anything I expected. Thanks, Ken.