Everything started off well. We drove from London to check out the car and we liked it. There was a little dent on the passenger side rear door and some paint chipping on the rear bumper but Brad promised they would fix it so all was good. Other that Brad being a little bit pushy, which I’m used to as I work at a truck dealership, everything seemed fine. The issues started after we picked up the car. We decided to pick up the car on Saturday because Brad was off Friday. We’re on our way to Listowel, about halfway there from London (1h20min drive) and we get a phone call from Brad. The dent that was supposed to be fixed isn’t fixed yet. I’m not sure if a walk around was done on the car before Brad called me to tell me it was ready for pick up but it certainly didn’t seem like it. We were assured it wouldn’t be an issue as their dent guy travels all around so he could meet us at one of the dealerships in London to get it fixed. Of course, later we found out their dent guy was on vacation and didn’t really travel to London so they had to get us in touch with some other dent specialist that’s closer to us that could get it done. It took forever to actually get contact info for the dent guy from London; I was texting Brad almost every day. When we finally did get the contact info, the dent guy in London was off sick for a while so his assistant was the one I was talking to. Of course, because the main guy was off sick and the weather was bad, it was a real struggle to set up an appointment. I tried telling Brad that the dent guy in London isn’t working out but he told me they can’t do anything. Since I’ve been in touch with him, I just have to work out a time with him. Anyways, I’m driving with this dent to work and back every day and one day my battery dies. I get the battery boosted and I call up Brad and tell him I’d like to go to Canadian Tire right away and get this replaced if it’s bad because if I park the car at home, I might not be able to start it again. He says they will pay for it just give him a call when I find out what’s going on at Canadian Tire. I tried calling with no answer so I sent him a text saying battery is bad and Canadian Tire is putting a new one in right now. I get a text back asking how much it is and to send him the bill. Fast forward a few days, Brad tells me he isn’t sure if Stop 23 will pay for the labor because it takes 2 minutes to put a battery in. Working at a dealership, I know that no shop will charge you for only 2 minutes of their time and if they do then they’re running their shop wrong. I was happy to get reimbursed just $150 for the battery itself and asked Brad who can make the call about the labor since he told me he couldn’t. Of course, Brad got all defensive while I just wanted to know who can tell me if labor will be reimbursed. Anyways, I asked to speak to the owner who turned out to be on vacation. Moral of the story; make sure everything that was promised to you is done when you pick up the vehicle. If it’s not, make sure whatever is being promised to you is in writing but be ready for a hassle. It took us 3 weeks from the day we picked up the car to get the dent fixed and receive the check for the battery as promised. That’s 3 weeks of texting them almost every day. Who has that kind of time? Maybe the reason why it took so long was because everyone we needed to talk to was on vacation. Also, they forgot the charge us $500 deposit but when Brad told me about it I gave him my credit card info to get that taken care of. Looking back now, I should have held $500 until everything was done. I bet it would have been done much quicker. And one more thing; make sure you check the battery when you pick up the vehicle because reading through some of these reviews it just seems like their batteries seem to fail way too often and way too quick.