I was a little disappointed that I had to wander the lot looking for the car I was interested in.. I think the buying experience could be improved by having someone take me to the car of my choice, or bring it to the front for me. Also it would have been nice to have someone show me the options and how they work BEFOREI took the car on a test drive. On a positive note, the young man who showed me the options when I picked up the car was knowledgeable and polite in explaining them to me.