Published 6 years ago

Disappointed Service

I was disappointed with the service, as I bought my car two years ago with extended warranty and have experienced many problems. I brought my car into the dealership to make repairs, where the weathering strip around the windshield and windows on the drivers and passenger side is peeling, the drivers visor hangs down, the drivers heated seat does not work and the plastic clip above the windshield on the passenger side is coming off. These issues with the car should not happen within two years of purchase. I was informed that the extended warranty I bought does not cover any of these issues and I have to pay the expenses. I have already paid enough for the car and bought extended warranty in order not to have these issues. I have talked to the manager Cody and Pat, and I have tried to contact them again but they keep avoiding me and have not called me back to solve this problem. I am ready to file a complaint claim to OMVIC to resolve this issue.
Morina Anzil
Maria, unfortunately these items are not covered under the extended warranty you purchased, when you purchased your pre-owned vehicle two years ago. We can confirm that you have discussed the situation with management and did not accept our resolution. Should you wish to discuss the situation further you may contact our General Manager Lee Mulligan at 705-673-6733.

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