From making the appointment to service being done on our CX5 this dealership is great. North Bay Mazda staff go out of their way to make the visit as easy as possible. After the service is completed the staff take the time to explain what has been done and what to look for in the upcoming appointments. They are very friendly and knowledgeable and friendly. We live out of town and my husband was at an eye appointment in another location which took longer than we thought. I took the car to the dealership and they sent a courtesy car to pick him up when he was done.