I really wasn't looking to purchase a new car the day I went into city Ford with a friend.bruno seen me standing on the lot in front of my four year old dodge.bruno stopped and asked me if he could help in anyway.i said I was just waiting for a friend but would be looking for a new dodge very soon.all I can say is "wow" after three or four hrs with Bruno I left city Ford in a new F150 4x4 sport.its the greatest purchase experience I have ever had and I love my Ford.