Kelly was easy to talk with, understanding and very preceptive. He was patient with us, especially my daughters who the vehicle was for. He also went the extra mile to follow up with us several times to ensure we were completely satisfied. A tremendous experience with a personal touch!! We will certainly remember Kelly the next time we need a vehicle (new or used) and make sure anyone we know who is looking for a vehicle knows to check in with Kelly at SMP as part of their search!!