CALLED AND ASKED TO HAVE DISCOUNT PICK ME UP AT AROUND 2PM (RESERVATION WAS FOR 5PM) LETTING THEM KNOW THAT I WAS HOME AND COULD BE PICKED UP ANY TIME. WAS INFORMED THAT THEY WOULD CALL BEFORE PICKING ME UP. CALLED BACK AT 4:45 TO FIND OUT WHEN I WOULD BE PICKED UP AND WAS INFORMED THAT THEY HAD NO KNOWLEDGE OF ME REQUIRING A PICK UP. WAS TOLD THAT THE SAME THING AGAIN IN REGARDS TO HAVING SOMEONE CALL ME BEFORE PICK UP. CALLED AN UBER AT AROUND 5PM SINCE I HAD PLANS TO BE SOMEWHERE AT 5:30. RECEIVED A PHONE CALL FROM A DRIVER IN MY DRIVEWAY AT AROUND 5:15 LETTING ME KNOW THAT HE WAS IN MY DRIVEWAY. WAS ALREADY IN THE UBER ON MY WAY TO THE DISCOUNT LOCATION. PICK UP WAS GREAT. RETURNED THE VEHICLE A DAY EARLY AND WAS STILL CHARGED FOR THE EXTRA DAY. CALLED TO FIND OUT WAY AND WAS TOLD THAT THIS WAS THERE POLICY. WAS TOLD THAT THEY WOULD BE EMAILING ME A RECEIPT FROM BY BOOKING AND STILL HAVE NOT RECEIVED IT.