On April 20 I went to pick up a transit van that I booked 6 weeks prior. I arrived at 8:30 am, waited 45 minutes for service, the one Transit van left was allocated to the previous customer in line. After I questioned this an agent convinced the client to take a different vehicle. When we did the vehicle inspection it was noticed that there was 0 fuel left in the tank. At this point being very stressed pouring rain and the fact that I was suppose to be 100 kms away in 15 minutes made for a very uncomfortable situation. This made for a very uncomfortable experience.