I had reserved a cargo van at the Dixon Rd location, only to arrive at the reservation time to be told there were no vehicles. The 2 people working there could not care less about it. Offered no alternative until I insisted they find one. They finally agreed to find another location that would have one. Had to drive out to your Winston Churchill and Dundas location to pick up the van before they closed. This was the total opposite direction of where I needed to be. I would have appreciated a heads up before arriving at the first location so I didn't waste time going there. The service and attitude is very unfortunate. I will likely not use Discount in the future based on this experience.