Dayna Graves
Thank you for the feedback Blair, we are very sorry to hear about your experience here at Georgian with your new truck. We would like to investigate this further for you please email us at your convenience at dgraves@georgian.ca
BJÖRN SURMANN
Hi Blair B, thank you for reviewing our sales and service experience. We are very sorry that you've already had to return a few weeks after taking delivery due to a nail in your tire. I'd like to think we would have caught that on our Pre-Owned Certified inspection, but we'll never know for sure. What makes this a much better situation for you, is the fact that your Pre-Owned vehicle comes with Georgians exclusive G-Tire coverage, which looks after any unexpected tire road hazard situations you might encounter for 2 years or 40,000km from date of purchase. In your case we would have looked after it either way given how recently you bought the car, but hopefully this gives you some peace-of-mind going forward.
Hopefully, we've looked after this in a way that makes you feel better about your purchase and our commitment to you. Thank you again, and should you have any other concerns don't hesitate to reach out to me directly.
Bjorn Surmann - Director of Fixed Operations