I want to highlight the the technician did good work on my SUV. I was happy with the repairs. What I wanted to mention that can be improved is the service desk approach to telling me what service will be done and when; 1) when I make an appointment on-line it is actually not at the time I indicated; it means I might get service before the end of the day. 2) I would like to avoid being pressured to change / replace things that do not need changing like brake fluid which I changed less than a year ago in my last full maintenance service. Also being told my warranty will be void if I do not do many things on a new SUV.