Satisfied but I wasn't impressed when I got to the counter to give my keys for my appointment because the girl asked me why I was here, they didn't have that information because I booked online. Plus the day before a person called my house to get all the information and now I get there they don't know why I'm there..... Plus she tells me at the counter if I book online, I'll be the end of the day appointment, it never said that when I booked online. But they still serviced my vehicle during my scheduled time so it turned out ok.