Published 5 years ago

Surprise Charge Levied at Last Minute

I booked a car with Discount because I had, over the last 12 years in this city, had relatively good experiences and because the rate I was quoted online was competitive (about $100). When I arrived to pick up my car, however, I was charged an additional $45 because I was traveling to the US. First, I have never been charged this additional fee in 12 years of renting from Discount and driving to the US. Second, this was not evident from my online booking process. Third, I would not have booked with Discount had I known as it made my rental more expensive than other companies. Finally, when I raised these three points, the people at Discount only offered the alternative of not taking the car but otherwise just said it was too bad that I was not happy. I went back to look at the website and cannot find information on this fee. I do not feel that I should have been made to pay it but was left with no choice unless I was to try to find another car at the last minute. I think that I should be reimbursed for this surprise additional fee.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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