Jessica is awesome. She is great to work with and really tries to understand my concerns. I went in for a routine oil change and a check up on a hesitation I have been experiencing since not long after picking up my vehicle new and my vehicle was returned with a huge crack in the windshield (the oil change was completed and road test done though they still can't reproduce the hesitation I experience) . It looks like something punctured the window behind the rear view mirror while it was at the shop. I am waiting for a call back on the next steps to have it fixed.