I was very disappointed by the experience I had with the rental agents. I was told that I needed commercial insurance when renting a cargo van. This van did not have a yellow CVOR sticker on it. The agents insisted that I needed to purchase the commercial insurance coverage and I found this to be strange as I was just renting a cargo van. They were unable to provide useful information or reasons why I needed this insurance. The references they suggested for reasons as to why I needed the insurance did not make sense to me. This was my third time using this company in the past year and will certainly be my last.