Published 5 years ago

Dealership and truck are great but no support of "after market" tonneau cover!

I purchased a new Ram 1500 ecodiesel from Williamson Chrysler in 2015. We bought a great truck for $50,600.00 and received a fair price on our trade-in. My wife and I also purchased a new Bakflip solid tonneau cover through the dealership (at the same time we purchased the truck) for $722.00 - BIG MISTAKE! Since it was installed this cover has leaked. Our salesman Jeff Down (who no longer works at Williamson) told me that all covers leak and that I should just park it so the front of the truck is facing uphill. As if this wasn't bad enough, for the last two years the cover has become increasingly heavy as it is has become waterlogged. Yesterday I could barely lift the cover so I purchased a vinyl cover for $550.00. Miraculously the new cover didn't leak a drop last night - even in a heavy rain! I called Williamson Chrysler this morning and spoke with a parts representative who said that, because I purchased an after market cover, it would only have been covered under warranty for one year. I explained to him that the vinyl cover I bought has a TEN year warranty but I was told there was nothing Williamson could do about it. This response, and level of "customer care" is far less than I would expect from Williamson. I have owned my truck for under four years and this will be the last vehicle/accessory I would purchase from them.

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