Published 5 years ago

Rude customer service

Hello , I booked appointment for two recalls and oil change a week ago and I was told it will take almost whole day and it should be a working day, I took a day off from work because of this only and when I went there they said only one recall can be fixed because there system down and nobody informed me before , because the system is down from two weeks if it’s not fixed I should be informed so I can save my day and on top of it the customer service girl was rude , when I came to pick up my truck I told her about the spring promotion oil change buy one get one free how it works I seen on your website . She goes like I should inform her first , that’s not how things work here . I have to do again paper work, all that time she looks angry and no thanks on getting payment . Neither bye . I bought my truck from you guys and this is my second visit to your service centre for oil change , If I will get same kind of customer service I will stop coming simply Thanks take care bye

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