Published 5 years ago

GOOD RENTAL TRUCK BUT POOR CUSTOMER SERVICE

I would NOT recommend this company. I reserved a Discount 16 foot cube van online for one day. The first issue was that in order to reserve a rental truck for only one day, you have to say you will return that rental truck before the branch closes (which on a Saturday is 12:30pm). Why there isn't an after hours return option online is beyond me... So I called the Reservation Centre before hand to let them know I would not be able to return the rental trunk until the evening (9pm) after the branch has closed. They told me yes, not a problem, as long as they have the rental truck back by Monday morning 8am before the branch opens. On Saturday I picked up the rental truck. Within an hour (9am) I received a phone call from the Branch Manager telling me they needed the rental truck back by 12:30pm and couldn't understand why someone would ever need a large rental truck for over 4 hours... He made me feel like a criminal, like I was stealing the truck. This is not a fun experience as you are stressed out enough already trying to move homes. Now you are rushed and wondering how much you will now be charged for multiple days... Also Discount advertises " enjoy unlimited kilometers when you pick up and return a cargo or cube van on the same day". That is unless you want to rent the truck on a convenient day for you, like a weekend. If you do that you pay per kilometer. The truck was good and reliable but the customer service was horrible.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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