Published 5 years ago

Poor customer service

We reserved a truck at the Dundas St location but when we arrived we were informed that the truck which had been reserved for us had mechanical issues and could not be driven. This was the first notice we received of these issues and thus had no time to alter our arrangements. We were sent to the Battleford Road location to pick up our truck there. We were told upon arrival there that the truck had to be returned to this location or else a $150 charge would be applied. No flexibility in this was given despite the fact that again we were not aware of the change until the morning of pick up. This change in drop off location did have an impact on our operations but given the late notice of this change we did not have time to find another truck elsewhere. As well, in the truck that was ultimately rented there was a loud beep that went off anytime the truck went over a bump or small hole with no apparent way to turn it off.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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