Published 5 years ago

New Vehicles

Very disappointed in Ontario Motor Sales. I purchased 2 new vehicles within a 10 month period, both vehicles were delivered to me damaged. In good faith I took delivery of the vehicles based on the proper repairs being completed, the 2018 Traverse was delivered with paint and bumper damage to the rear quarter panel. After 3 trips and almost a year we gave up on having the proper repairs completed because each time we picked up the vehicle the new bumper was covered in scratches, the manager told us "In all reality it was the best we would get" The Cadillac was delivered with paint damage to the hood and rim. After calls and emails to the GM went with out a response I emailed the owner Tony Wilson, he responded and said he was away but would look into this upon his return. I have never heard a word from Ontario Motor Sales. I will NEVER buy another vehicle from Ontario Motor Sales, the sales staff was great when buying the vehicle but gave me the impression they could care less after you walked out the door. I recommend going elsewhere to buy GM.
Dave Hicks
Hi Rob, Thank you for taking some time to rate your experience with us. This is not in keeping with the type of experience we would like to deliver to our customers. It clearly sounds like your concerns have not been addressed and we will be reaching out to you to see if we can resolve this.

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