Published 5 years ago

Correct vehicle was not available

I received a email the day before confirming that there was a 16 cube van available when I arrived the next morning only had a 12 foot and was told they do not carry 16’ truck anymore. So why did I get email day before telling me that there was a16’ there for me to pick up the following day. Had to make more trips on shorter truck which cost more fuel
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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