I had an appointment at 9:15 for an oil change. I guess oil changes don’t generate enough revenue for Sherwood Honda to warrant basic service even for regular customers. About 5 pm I was told it would be another 45 minutes. They hadn’t even started! The service dept closes at 5:30. I had to be somewhere at 6 pm so ended up picking up my car with without the oil change. I used to think their service was good. I don’t intend to patronize this dealership anymore. When I buy my next new Honda, I’ll go into one of the dealerships in the city.