Published 5 years ago

Manager was rude and unhelpful

The manager of the location could not hold a conversation without thinking it was an argument. While explaining some of the specific policies, she did not have the patience to explain them in detail when I was confused about a couple things and kept inclining that I am arguing while I was only trying to ensure I understood the policies and their intricacies. Eventually she did seem to answer my specific question. She could have just communicated the exact same answer in a more polite manner the first time only. I find it highly disrespectful for her to even suggest that I am "arguing". Needs further training before she should be allowed on the floor.
Customer Care at Discount Car and Truck Rentals
From: Derek Roberts Sent: July 4, 2019 11:03 AM To: Customer Care <customercare@discountcar.com> Cc: Paul La Lumiere <plalumiere@discountcar.com>; Rafique Muljee <rmuljee@discountcar.com>; RevMan <revman@discountcar.com> Subject: RE: customer turned away RES#047647626188 The location is sold out this week – with people in the lobby waiting on new vehicle delivery and returns at this time. Location is unable to take on new reservations at this time.

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