I had a terrible scraping/grinding noise that was driving me crazy. It was hard to describe as sometimes you have to drive for a few minutes until it happens. Steve from service took my 2014 Kia for a drive and although he only heard a slight sound we decided on a brake inspection. Upon inspection the mechanic decided the option to remove the back brakes and remove rust was the best plan of action. I decided to shuttle home for a few hours and let them work their magic. I called for a shuttle back just before closing and picked up my car. Steve was busy so asked Dave to break down the report for me. My car sounds great. I have been going to OMS for years and from the shuttle drivers, to the guys in service to the gals in the accounting office I always receive great service and friendly conversation. You even learn which of the service guys has regular pedicures.