i had a very negative experience here. I brought my wife's SUV in for a loud grinding wheel. this SUV was bought new and only has 50,000kms. I was told this happens from not getting brakes service and was shown another SUV in the shop with the same issue on the same wheel. I know, weird. I was told this was not a warranty issue and I should get my brakes serviced more often. they also told me the other 3 brakes were in good shape, weird, I didn't have those serviced either. I also brought up my frustration with the courtesy shuttle and my issue was quickly dismissed. the computer schedules everything and there's nothing they can do about it. once my concerns were dismissed I decided to email through the nurse website, that was 2 weeks ago. terrible service and they don't care about you or your experience