Published 5 years ago

Too long a wait for everything - Vancouver

The Vancouver location is not well run. I had to wait 15 mins for an airport shuttle. During that time I saw 4 shuttles for enterprise. Then at the location I had to wait 45 mins to checkin to get my vehicle. They only had 2 people working with a huge line up. On the way back I again had I wait 15 mins for a shuttle back to the airport. 2 employees and 1 shuttle is not enough to provide proper customer service at the Vancouver location.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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