Published Il y a 5 années

low class employee ruins it for everyone

Third time renting a cargo van from Steeles and Hilda location dealt with Matt who was nice. The problem with Discount is the company is cheap and they pay their employees minimum wage and it shows in their work. There was one girl sucking back a coke and another dude (which is the problem here) saying he has to put gas in the van takes off for 25 minutes. I needed to be at an address in 25 minutes and it is only a 5 minute drive but because it take them 25 minutes to put gas in the van I missed my time and was stuck with a van for the whole day with nothing to do. I can put my own gas in the van I don't need some jerk who wanted to argue to mess up my entire move. He also missed a broken signal indicator when inspecting the van. Cheap yes customer service nope but you get what you pay for
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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