The service manager explained in detail what the technicians would be doing to my QX60. My only disappointment was the cost for replacing the rear brakes. I have never paid anywhere near $1100.00 for rear brakes before. Also disappointing is that the brakes only had 48,000 KM's of driving on them, 95% of which were highway driving KM's when brakes are seldom used. It gives me pause to think if my next SUV will be an Infiniti.