Online booking with discount.ca is not reliable. When moving, timing is important as your schedule is already busy and elevators are booked for a few hours. In the morning of my booking, the front desk lady simply said that their system overbooks people and we do not have your truck! She was reluctant to provide any alternate plan and said we only have minivans now. It was only after talking to the manager and about an hour later that I recieved a bigger that was brought to us from a different location. Although the problem was solved, all of my plans were shifted by an hour and I could not move in in my scheduled elevator time slot. As a result i had to wait another two hours for the elevator becomes available. Bottomline: please fix your booking system.