Published 5 years ago

unattainable initial fuel level

I was unable to fill the tank of the truck back to the initial fuel level. The gas pump wouldn't put any more in. Because of that, I was charged for 1/8 of tank, at $2.50/L ($30). On top of that, I was accused of going over my 200 km distance allowance. When I called back and discussed the logged odometer readings, I pointed out that I had only driven 180 km. That charge was reversed.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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