Published Il y a 5 années

Displeased

I arrived to get my vehicle a 16 foot truck and despite speaking to someone on the phone the day before they were not able to provide the size of vehicle I needed. I took a larger vehicle but for the job I had to do the larger truck was much more difficult to use. I find regularly that your company does not have enough trucks for clients. Trucks are dirty as your staff is stuck with no time to clean before a truck must go out again. Also many times after maintenance technicians fail to reset warning lights. This can be disconcerting for drivers when using vehicles. Your company needs to support your field workers better as they regularly are left scrambling due to not enough vehicle inventory
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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