We reserved the vehicle several weeks before the pick up date when I arrived I was disappointed in the service I received especially from one of the customer service employees which I will not say who it was but was not professional. The vehicle was to be ready by 8:00 a.m. when I arrived there was no vehicle I was told that they had to get the vehicle from another lot, we then had to wait over an hour before the vehicle was delivered and the vehicle was not cleaned, the attendant who was with us advised if we wanted the car clean we would have to wait again. These delays impacted the start of our holiday and delayed our travel plans. I have always rented vehicles from this location and never had bad service as I had this time. Very disappointed!!!!