Published 5 years ago

Not impressed

I had requested a 7-seater for Saturday. I called on Wednesday before to ask if I could have a mini-van and they said you will need to call on the Friday as their fleet changes daily and so they can’t guarantee. I said no problem and called on a Friday. I was told that they will put the van aside and accommodate my request which I was very happy about. Get there soon as they opened on Saturday morning and finalize all paperwork to notice that the tire on the mini van is partially torn. And keep in mind I was going to drive this car on the highway. One of the guys was very apologetic which I appreciated and he saw what a major safety concern this was. The other guy fully disregarded it and said head office inspects all vehicles and it is deemed as safe. I’m not sure how a torn tire is deemed as safe with the rubber dangling from it. This could have cost discount a major lawsuit had that car been rented out and someone gotten into a major accident with it. With the condition of the tire that car could have flipped over if the tire blew on the highway. So once we rejected the van, they then gave us a hyundai 7seater. Looked fine from the outside. Get into it and drive and there was a constant noise from the left side of the car. And the mirror on the right side was not functional at all. So it was a disaster and changing lanes was a complete headache as you couldn’t see the lanes beside you at all. Point of this being that discount is terrible at inspecting their vehicles. Regardless of whether it comes from head office or just the location that rents you the car and I won’t be back because I don’t trust the vehicles they rent out.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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