Perfect for the check-in, the truck and the check-out (drop-off). However, they charged me the insurance twice, one time as a second payment, because they forgot to charge it in the day i picked-up the truck, and they deduct it a second time from my deposit. I call to get explanation and to get it corrected, the girl said she is busy and she did not have time to look at it now and that she will call me back during the day. She never called back. I call another day, and the employee and her superviser only keep arguing that they had not make any mistake, even though I tried to explain that it was on my card statment. They didn't seem interested to see my card statment. I insisted and she said that she will not look at it before 3 days because she is busy. In a nut shell, very poor customer services. I will have to wait another 3 days for the employee to deign to look at my request and the card ststment I sent. Unacceptable... Michel Séguin