MICHAEL CHEN
Published 5 years ago
Warrenty T&C discrepancies and failure to provide honest response to refund request
Purchased a demo Mazda Miata from Palladino Honda, great service from Jordan throughout the entire process. However, during the closing, the finance manager sold me an extended warranty, final coat plus for 1295 plus HST. After reading over the T&C carefully, I realized some provisions didn't match what was discussed in person. For instance, it does not state any deductible on the T&C, but was told i must repair at a Palladino dealership to avoid a $150 deductible. Another discrepancy was the T&C states the insurance is not transferrable but was told it was transferrable and I just have to email the finance manager when the time comes, even though I'm not sure whether or not he will still be working there. As such I requested a cancellation and refund. However, I was told the financing bank has closed the deal and there's nothing they can do. It's quite funny because I paid 4000$ down for the vehicle directly to Palladino (the payee shown on credit card and bank statement), not to the financing bank. The financing has nothing to do with their ability to process a refund for a cancellation of an extended warranty, of which they have ample cash collateral from my purchase to refund. I simply cannot recommend anyone from purchasing from this dealership. My rating may change if the owner can come forward and rectify this situation.
Lee Mulligan
Hello Micheal!! Really sorry that there was some misunderstandings about some of the products you purchased. My name is Lee Mulligan and I am the General Manager. Please call me at 7056736633 ext 259. I would love to discuss your dissatisfaction and do everything I can to rectify this situation! Looking forward to hearing from you.