Published Il y a 5 années

over 40 mins waiting for a pre reserved car rental

I reached the steels and hilda rd discount location around 5.15pm for my 5:00 pm reservation and had to wait for over 45 mins to get my car (This was my first rental at this location). The car was not ready, not cleaned. Their office closes at 6pm and i was still there waiting for my car. And on top of that what a bad attitude of the staff, throwing papers everywhere. throwing my license and card at the table. Such a shitty experience visiting this location.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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