FAHIMEH GILAN-POUR
Published 5 years ago
I'll never buy a car from this delership again :(
I decided to lease a 2019 Nissan Rogue from Myers Nissan (Orleans). I drove and checked a brand new one. They put "Sold" sign on it. I signed a purchased agreement on the chosen vehicle with them and I insured the car based on VIN# in the purchase agreement. They asked me a few days for cleaning the vehicle and finishing the paper work and the registration process. During the final leasing documents, I didn't check the VIN# and drove the car home and parked in my garage for a week. Two week later, I received an email and a phone call from the dealership that I have to change VIN# on my insurance binder because the insurance company is using a wrong VIN# in the issued binder. I shouldn't drive the car because It was not insured. I checked all my leasing documents and noticed that the VIN# of my car is different from the VIN# of the car that I chose and signed to buy it in the initial purchase agreement. They gave me another one with a higher millage. I decided to inspect the car more carefully again. I noticed that the front door is also dented. I didn't noticed it because they were cleaning the car during the signing process of the lease documents. I was in a hurry and I didn't check the car carefully before driving the car home. Now, they agreed to solve the problem by replacing the front door!!!!. I had to call the insurance company change the VIN#. I had to waste my precious time to deal with their wrong doings.
Colin Mill
Good morning Fahimeh,
Thank you for your feedback. We sincerely apologize for inconveniencing you. We have taken steps to ensure this won't happen again. Your feedback will make us better going forward.
Our General Manager, Stéphane Landriault will be reaching out to you today.
Kind regards - Your Myers Orleans Nissan Team