First they gave me wrong size of tires. Made appointment to have proper one put on. Couldn't find tires . Had a 2 hour wait. Then they had to stud them. Ran out of studs. Was there for 2 half hours had to get a rental. I had to work 12 hour night shift with no sleep. When making an appointment the parts should be there. I have had my car since september and this is the second time I've had an appointment and parts weren 't there. So i am being respectful considering my time is not being respected. I havent even had the car for 2 full months. This is a very large investment. I am fearing my next appointment cause my trunk latch isn't working. And again the car is 2 months old. Thanks Jessica