EDUARDO 359
Published Il y a 4 années
Got charged for something that they advertised as free and got delays to pick up
I has terrible experience from.start as the store should be opened and it was closed. The website says the branch would be opened from 8am to 4pm. But it only opened later 9.30am. And closed earlier but 2pm. The advertising says unlimited mileage if delivered within same day, but Ingot charged by mileage even delivering the same say. After the excuse was that has to be delivered with store until opened, but the fact the store supposed to be opened until 4pm but got closed earlier. Not my fault. When received call saying about the charge, it was told that the manager would be contacting me, and never happened, instead they charged me.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals