When I first encountered Palladino Honda looking for a used Honda for my daughter I was not impressed, a little upset actually. I made an appointment to meet a sales associate a 4:40 p.m. I checked in and then waited until 5:00 p.m feeling a bit discouraged with the lack of attention that i was receiving I got up and left. The next day Palladino Honda reached out to me and I voiced my concerns. Mark Chaumont was then assigned to look after my daughter and I. I decided to give them another chance. All I can say is that I am glad that I did. Mark truly delivered excellent service to my daughter and myself. He took the time to show my daughter all the features of the car. He made purchasing a car a pleasurable experience. She and and I were truly satisfied. I am one that usually buys all my cars from down south due to pricing and service. I honestly believe that the Palladino group is changing this attitude of purchasing automobiles in the north. Thank you D