Was recommended the Discount rental by my insurance company who was covering my car rental as my car met with a collision We first got the Volkswagen Golf wagoncar which was bigger than what we wanted and requested but were told it was the only small size car they had - we took it and used it sparingly for 1.5 days and I did the right thing and brought it back to them as I had a tire air pressure issue and wanted to exchange with a smaller car- they checked and it was a nail in the tire and I was responsible for it and will have to pay for a new tire - the service desk guy told me he would call me and let me know charges for the tire which he never did I then exchanged the car for a Volkswagen Jetta which they conveniently had at that point( but not when we had asked initially) and ended up taking an additional insurance coverage of 11.99$ a day as they mentioned that this would be the only way to avoid any charges and damages I’ve had the rental for 2 weeks and will probably need it for another 2 weeks and this daily charge of $11.99 adds up and I feel like I was forced into taking this Hoping you can come up with some resolution for this entire unpleasant exchange