Published 4 years ago

Worst Vehicle Rental Ever

I reserved a vehicle at this location two weeks ahead, on the day I supposed to pick up the vehicle, the vehicle was not available. It was rented out before I arrived. I waited for 45 mins for them to get a vehicle from another location. I rented for 2 days but had to return the vehicle earlier because my plans changed, the lady at the counter told me that a have a balance of eighty something dollars but the guy working with her took over the computer from her and after manipulating the computer told me that I have no balance. I tried to argue with him but it was not helpful. I left, never to rent from this company again.
Customer Care at Discount Car and Truck Rentals
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard. Sincerely, Customer Care Discount Car and Truck Rentals

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