I booked an appointment on the phone the night before with an agent. Went thought all of the things with him that needed servicing. He told me that I should leave the car with them the night before so that they would have the car all day. I agreeded and left the car there, with again instructions of all of the work that I wanted done written on the envelope provided for keys drop off. The adviser called left a message in the morning at 7:00am wanted to discuss possibly some of the charges that some of the work cost. I tried phoning back all day to speak with someone about how i wanted the work done but was never able to actually speak with someone. So I left 2 detail messages on the voice mail . No one called me back. So around 3:30pm i called back again to find out what was going on with my car was transfered from one adviser to an other only to be told that none of the work had been done.....Not even my free oil change. Buy then I was so infuriated I told him that I was coming to pick up my car immediately and to forget it... my time is valuable and I don't have the time and effort to be giving the run around. I ask the adviser why he didn't try to call me back after 8 hours of no respond from me was told sorry I drop the ball I'm very busy you should see my desks LA-DI-DA. So in conclusion I pick up my car around 5:00pm with no work done and no one was there to apologize to me.