Austin Hawkes
Published 5 years ago
Not sure if I will be returning
I recently bought a certified used vehicle from Moncton Honda in which I was very pleased with the sales team and how stress free the process was but a couple weeks later I noticed the whole rear cargo area was completely soaked with water, full of road grime and salt. Come to find out, the rear tailgate and hatch are leaking in water and letting in debris. I then contacted the salesman who sold me the vehicle and his recommendation was to call the service department. I called service looking for a solution for getting it fixed for me, the simple three worded response from the service rep was "It's a Jeep..." expecting that justifies a $25,000+ vehicle acceptable to leaks. They will not help make things right and overall I'm not happy with the experience.. To say the least I will be skeptical on returning
Austin Hawkes
Published 5 years ago
happy with the sales side but not service side
I recently bought a certified used vehicle from Moncton Honda in which I was very pleased with the sales team and how stress free the process was but a couple weeks later I noticed the whole rear cargo area was completely soaked with water, full of road grime and salt. Come to find out, the rear tailgate and hatch are leaking in water and letting in debris. I then contacted the salesman who sold me the vehicle and his recommendation was to call the service department. I called service looking for a solution for getting it fixed for me, the simple three worded response from the service rep was "It's a Jeep..." expecting that justifies a $25,000+ vehicle acceptable to leaks. They will not help make things right and overall I'm not happy with the experience.. To say the least I will be skeptical on returning.
Andrea Brushett
Hi Austin,
I have responded to your inquiry via email in hopes to come to a resolution with offering a $750 labor credit towards rectifying the water leak issue you are experiencing. Please contact our Service Department to book an appointment at your convenience.